My name is Rachel Evans, and I have been working in the retail industry for 11 years, with a focus on supermarket and customer service operations. I hold a degree in Retail Management from the University of Nottingham and a Master’s in Operations Management from the University of Manchester. At MyMorrillogin, I help oversee store operations, focusing on improving customer experiences and ensuring smooth logistical operations. I’m deeply involved in employee training and development, helping teams provide top-tier service while maintaining operational efficiency. I regularly write for retail industry publications and am passionate about finding ways to innovate within the supermarket sector.